Saturday, April 17, 2021
Speech Analytics

Speech Analytics: Taking Contact Center to a New Level

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of past...
Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

According to research, telecom businesses are witnessing a 57 percent rise in customer complaints in 2018, with internet difficulties being the most common problem....
How to Engross Gen Z in the Contact Center

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Donna Fluss

Three Pillars of AI for Contact Centers

Three Pillars of AI for Contact Centers
By: Donna Fluss - President, DMG Consulting LLC
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advantages are becoming...
How to Address Some Common Unified Communication Challenges

How to Address Some Common Unified Communication Challenges?

Unified Communications are enhancing business processes across the world by integrating different communications channels, systems, networks, and applications. There are several benefits that unified...
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however,...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there are...
How AI Changes Contact Center

How AI Changes the Contact Center

When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t have existed previously. For...
Customer Experience matters in Utilities by Hui Wu-Curtis

Customer Experience matters in Utilities

Customer Experience matters in Utilities
By: Hui Wu-Curtis, GM at Arizona Public Service (APS)
Equip Global 8th Customer Experience Management for Banking 2021 Side Banner
Product Development in Business Banking 2021 Side Banner
CDAO Germany Live Side Banner
Back Office Operational Efficiency in Banking Summit - Sidebar 5th Back Office Operational Efficiency in Banking Summit 2021 Side Banner
Data Champions Online Nordics Side Banner
Product Development in Business Banking 2021 Side Banner
Equip Global 8th Customer Experience Management for Banking 2021 Side Banner
Data Champions Online Nordics Side Banner
CDAO Germany Live Side Banner
Back Office Operational Efficiency in Banking Summit - Sidebar 5th Back Office Operational Efficiency in Banking Summit 2021 Side Banner