Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates
According to research, telecom businesses are witnessing a 57 percent rise in customer complaints in 2018, with internet difficulties being the most common problem....
Three Pillars of AI for Contact Centers
Three Pillars of AI for Contact Centers
By: Donna Fluss - President, DMG Consulting LLC
By: Donna Fluss - President, DMG Consulting LLC
How to Engross Gen Z in the Contact Center?
Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI
Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advantages are becoming...
Robotic Process Automation in Contact Centers
With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however,...
Contact Center Cloud Tech
Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there are...
How AI Changes the Contact Center
When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t have existed previously. For...
How to Address Some Common Unified Communication Challenges?
Unified Communications are enhancing business processes across the world by integrating different communications channels, systems, networks, and applications. There are several benefits that unified...
How Unified Communications is Benefitting the Business World
Good communication is paramount to the seamless functioning of any organization. Without it, the business and the employees will likely struggle to realize their...
Push-To-Talk over Cellular Systems and Wi-Fi – Boosting Efficiency across Businesses
With the goal to achieve seamless communication all along the business hierarchy, many businesses around the world are switching from land-mobile-radio (LMR) to push-to-talk...
Back Office Operational Efficiency in Banking Summit - Sidebar
Back Office Operational Efficiency in Banking Summit - Sidebar