Monday, May 27, 2019
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however,...
How to Engross Gen Z in the Contact Center

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advantages are becoming...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there are...
Customer Experience matters in Utilities by Hui Wu-Curtis

Customer Experience matters in Utilities

Customer Experience matters in Utilities
By: Hui Wu-Curtis, GM at Arizona Public Service (APS)
How AI Changes Contact Center

How AI Changes the Contact Center

When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t have existed previously. For...
Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

According to research, telecom businesses are witnessing a 57 percent rise in customer complaints in 2018, with internet difficulties being the most common problem....
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