Monday, May 27, 2019
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however,...
How to Engross Gen Z in the Contact Center

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advantages are becoming...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there are...
Customer Experience matters in Utilities by Hui Wu-Curtis

Customer Experience matters in Utilities

Customer Experience matters in Utilities
By: Hui Wu-Curtis, GM at Arizona Public Service (APS)
How AI Changes Contact Center

How AI Changes the Contact Center

When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t have existed previously. For...
Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

According to research, telecom businesses are witnessing a 57 percent rise in customer complaints in 2018, with internet difficulties being the most common problem....
Trucks Aren’t Just Diesel Fumes and Smoke Stacks!

Trucks Aren’t Just Diesel Fumes and Smoke Stacks!

What do you see when you are driving along a four lane highway and there’s a tractor trailer next to you?  Do you see smokestacks, diesel engines and a massi...
US Shippers towards Collaboration

US Shippers towards Collaboration

US shippers had the aim to collaborate with transportation partners in 2018, specifically those who had the objective of becoming the most sought after shippers...
The Future Trends in Logistics

The Future Trends in Logistics

The logistics arena is experiencing unprecedented growth, and the sector has also adopted technology to add to the benefits. The trends for the future in the lo...
Third-party Logistics Grow at an Unprecedented Rate

Third-party Logistics Grow at an Unprecedented Rate

Third-party logistics (3PL’s) are responsible for the outsourcing of portion or all of a firm's distribution and achievement services. Their specialist soluti...
Retail Technology Trends to Follow in 2019

Retail Technology Trends to Follow in 2019

Two thousand eighteen has been a mind-boggling and exciting year for the retail arena. The overall market was firm; lay-off was low, we did not see as many prop...
Automated Kiosks for Retail: Making Shopping Easier

Automated Kiosks for Retail: Making Shopping Easier

Automated Kiosks for Retail: Making Shopping Easier It has been observed that the off late the implementation of self-service touch screen or automated kiosk...
Blockchain: Simplifying Information for Customers

Blockchain: Simplifying Information for Customers

Blockchain: Simplifying Information for customers technology where all data is accessible to inspect in real time, so that any update or replacement can be seen...
AI & VR in Retail: Transforming the Customer Experience

AI & VR in Retail: Transforming the Customer Experience

AI & VR in Retail: Transforming the Customer Experience One can say today digital transformation is being widely-accepted and tending to transform the so...
Personalizing Customer Experience

Personalizing Customer Experience

In the retail industry, the concept of personalized customer experience is growing and transforming with the new innovative technologies. But to put things in t...
The Supply Chain Trends to Look-out for in 2019

The Supply Chain Trends to Look-out for in 2019

A successful supply chain management depends upon the involvement of everyone in the supply chain network to offer accurate and consistent information to recogn...
Supply Chain & BI

Supply Chain & BI

According to a latest Aberdeen Group report of supply chain professionals, organizations that want to manage their supply chain efficiently must learn to adopt ...
Supply Chain Customer Relationships

Supply Chain Customer Relationships

An important step in the management of any for-profit organization is to gather and maintain customers. It is necessary knowledge that without customers, there ...
Greener Supply Chain

Greener Supply Chain

U.S. manufacturing industry is at an intersection as technology and globalization have changed the entire scenario. U.S. manufacturers have had to either become...
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