Sunday, June 13, 2021
How to Address Some Common Unified Communication Challenges

How to Address Some Common Unified Communication Challenges?

Unified Communications are enhancing business processes across the world by integrating different communications channels, systems, networks, and applications. There are several benefits that unified...
Speech Analytics

Speech Analytics: Taking Contact Center to a New Level

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of past...
Donna Fluss

Three Pillars of AI for Contact Centers

Three Pillars of AI for Contact Centers
By: Donna Fluss - President, DMG Consulting LLC
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however,...
How to Engross Gen Z in the Contact Center

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advantages are becoming...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there are...
Customer Experience matters in Utilities by Hui Wu-Curtis

Customer Experience matters in Utilities

Customer Experience matters in Utilities
By: Hui Wu-Curtis, GM at Arizona Public Service (APS)
How AI Changes Contact Center

How AI Changes the Contact Center

When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t have existed previously. For...
Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

According to research, telecom businesses are witnessing a 57 percent rise in customer complaints in 2018, with internet difficulties being the most common problem....
Global Logistic Technology Trends in 2021

Global Logistic Technology Trends in 2021

Although the global logistics industry was one of the worst affected industries globally after the pandemic, it has risen with alacrity and energy. Thanks to lo...
Trucks Aren’t Just Diesel Fumes and Smoke Stacks!

Trucks Aren’t Just Diesel Fumes and Smoke Stacks!

What do you see when you are driving along a four lane highway and there’s a tractor trailer next to you?  Do you see smokestacks, diesel engines and a massi...
US Shippers towards Collaboration

US Shippers towards Collaboration

US shippers had the aim to collaborate with transportation partners in 2018, specifically those who had the objective of becoming the most sought after shippers...
The Future Trends in Logistics

The Future Trends in Logistics

The logistics arena is experiencing unprecedented growth, and the sector has also adopted technology to add to the benefits. The trends for the future in the lo...
Third-party Logistics Grow at an Unprecedented Rate

Third-party Logistics Grow at an Unprecedented Rate

Third-party logistics (3PL’s) are responsible for the outsourcing of portion or all of a firm's distribution and achievement services. Their specialist soluti...
Ongoing Technology Trends in Retail

Ongoing Technology Trends in Retail

The pandemic caused several retailers to temporarily shut down and forced them to face unplanned liquidity and inventory issues. Several retailers were pushed i...
6 Indispensable Tips for Choosing a WMS

6 Indispensable Tips for Choosing a WMS

In our report, you will learn 6 key steps to WMS selection, along with an in-depth guide for comparing RFP responses to make the right choice for your needs: ...
REST API for Fast and Intuitive Integrations [White Paper]

REST API for Fast and Intuitive Integrations [White Paper]

INTRODUCTION Jesta has a robust suite of ERP products that drives omnichannel journeys from product design to direct-to-consumer deliveries. Our customers are ...
Western Wear Leader Spurs Business Growth with TrueCommerce ecUtopia Platform and Jesta ERP [Case Study]

Western Wear Leader Spurs Business Growth with TrueCommerce ecUtopia Platform and Jesta ERP [Case Study]

INTRODUCTION “TrueCommerce ecUtopia offers Cavender’s new ways to advance our business, our communications and our partnerships with vendors. It brings ric...
Smart Inventory Management System – The Key to Improving Business Efficiency

Smart Inventory Management System – The Key to Improving Business Efficiency

Businesses face several inventory-related challenges, such as – having excess stock, running out of stock, or spoilage of stock. All these problems arise due ...
How to Use Supply Chain Analytics?

How to Use Supply Chain Analytics?

The operations of manufacturing and logistics teams are facing challenges as industries are expanding their presence across the world, and the economy is becomi...
Developing Supply Chain Efficiency via IoT

Developing Supply Chain Efficiency via IoT

The global supply chain has become remarkably complicated. Proctor & Gamble has higher than 75,000 suppliers, while Walmart adds more than 100,000. With mul...
The Digital Supply Chain Takes Shape

The Digital Supply Chain Takes Shape

The digital supply chain inclination encompasses many technologies, from more accepted categories of software that “digitize” a method, to newer technologie...
Finance execs: Do you realize this happens within your Supply Chain?

Finance execs: Do you realize this happens within your Supply Chain?

Freight Costs Vary Depending on When Cargo is Shipped To begin, one of the most striking oddities that I quickly discovered is that most companies shipping c...
The Supply Chain Trends to Look-out for in 2019

The Supply Chain Trends to Look-out for in 2019

A successful supply chain management depends upon the involvement of everyone in the supply chain network to offer accurate and consistent information to recogn...
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