Friday, December 6, 2019
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however,...
How to Engross Gen Z in the Contact Center

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advantages are becoming...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there are...
Customer Experience matters in Utilities by Hui Wu-Curtis

Customer Experience matters in Utilities

Customer Experience matters in Utilities
By: Hui Wu-Curtis, GM at Arizona Public Service (APS)
How AI Changes Contact Center

How AI Changes the Contact Center

When we study artificial intelligence, we can see AI as innovative only if it creates some science-fiction situation that couldn’t have existed previously. For...
Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

Omnichannel Strategy to Improve Contact Center’s Customer Retention Rates

According to research, telecom businesses are witnessing a 57 percent rise in customer complaints in 2018, with internet difficulties being the most common problem....
Trucks Aren’t Just Diesel Fumes and Smoke Stacks!

Trucks Aren’t Just Diesel Fumes and Smoke Stacks!

What do you see when you are driving along a four lane highway and there’s a tractor trailer next to you?  Do you see smokestacks, diesel engines and a massi...
US Shippers towards Collaboration

US Shippers towards Collaboration

US shippers had the aim to collaborate with transportation partners in 2018, specifically those who had the objective of becoming the most sought after shippers...
The Future Trends in Logistics

The Future Trends in Logistics

The logistics arena is experiencing unprecedented growth, and the sector has also adopted technology to add to the benefits. The trends for the future in the lo...
Third-party Logistics Grow at an Unprecedented Rate

Third-party Logistics Grow at an Unprecedented Rate

Third-party logistics (3PL’s) are responsible for the outsourcing of portion or all of a firm's distribution and achievement services. Their specialist soluti...
Benefits of Cash Automation

Benefits of Cash Automation

Managing cash can be a tricky proposition for retailers and bankers alike. Issues such as encompassing proper controls, handling, processing, and security, all ...
Significant Technologies Affecting Retail in 2020

Significant Technologies Affecting Retail in 2020

Amazon Prime’s strength to prioritize Prime supporters in their supply chain and get them their parcels within 24 hours has shaken the world of online retail....
Digital Transformation Trends in Retail for 2020

Digital Transformation Trends in Retail for 2020

The following technologies are still bubbling and will likely continue to grow in the coming year. But for 2020, these are the more essential trends moving the ...
Retail Technology Advancements

Retail Technology Advancements

Technology continues to develop, transforming how many businesses function. But how has technology influenced the supply chain of retail labels? Here, is a look...
Retail Industry in the Age of Technology

Retail Industry in the Age of Technology

As we reside and recuperate in the age of technology, retailers look to strive in customer service by combining new technology into the foundation. Technology p...
Developing Supply Chain Efficiency via IoT

Developing Supply Chain Efficiency via IoT

The global supply chain has become remarkably complicated. Proctor & Gamble has higher than 75,000 suppliers, while Walmart adds more than 100,000. With mul...
The Digital Supply Chain Takes Shape

The Digital Supply Chain Takes Shape

The digital supply chain inclination encompasses many technologies, from more accepted categories of software that “digitize” a method, to newer technologie...
Finance execs: Do you realize this happens within your Supply Chain?

Finance execs: Do you realize this happens within your Supply Chain?

Freight Costs Vary Depending on When Cargo is Shipped To begin, one of the most striking oddities that I quickly discovered is that most companies shipping c...
The Supply Chain Trends to Look-out for in 2019

The Supply Chain Trends to Look-out for in 2019

A successful supply chain management depends upon the involvement of everyone in the supply chain network to offer accurate and consistent information to recogn...
Supply Chain & BI

Supply Chain & BI

According to a latest Aberdeen Group report of supply chain professionals, organizations that want to manage their supply chain efficiently must learn to adopt ...

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